Return Policy

RETURNS

Our refund policy lasts 14 days. If 14 days have gone by since the date your purchase was shipped to you, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original or comparable packaging.

Additional non-returnable items:  Gift cards

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  Shipping costs outside the continental U.S. are non-refundable. If you receive a refund, the cost of shipping for orders shipped outside the continental U.S. will be deducted from your refund.

If you are not approved, then your refund will not be processed, and we may choose to donate your returned product to a worthy non-profit.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at rocket.rower.us@gmail.com.

Sales items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged as shipped to you.  If you need to exchange it for the same item, send us an email at rocket.rower.us@gmail.com and send your item to:

Attn:  Clowd Foundry LLC
955 Massachusetts Ave #236
Cambridge, MA 02139 USA

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

GIFTS

We only refund to the original purchaser.  

SHIPPING RETURNS

To return your product, you should mail your product to:

Attn:  Clowd Foundry LLC
955 Massachusetts Ave #236
Cambridge, MA 02139 USA

You will be responsible for paying for shipping costs for returning your item.  You should use a trackable shipping service.